My Mom turned 60 this year and she’s decided to do a triathlon. She’s decided to invest in a better bike for the triathlon and beyond. She bikes quite a bit. Sometimes we run into each other in distant towns on long rides…


However she didn’t know what type of riding she would do when she bought her bike- a mountain bike. As anyone who’s biked for a bit knows, the first bike you get is always the wrong one. It turns out she prefers to be on a road, so a road bike it is. But somehow the average bike shop employee is having trouble wrapping their head around this…


However they shouldn’t underestimate my mom. Or that she will just to go to another shop that will offer real help.

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31 Comments on "60!"

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“no costly special orders — just push our current inventory.. Besides, 80% of the people don’t know what they want, and THAT’S WHY we’re here!” — quote from a former boss


Sounds like the Boston metro area could use a new improved bike shop with excellent customer service. I’ve tried a couple in the Back Bay area and experienced poor customer service. The two shops I went to seem to have a “holier than thou” mentality to regular people just wanting to get a little service. I hope Bikeyface can direct us to more friendly bike shops in Boston.


Ferris Wheels gets my vote!


for maintenance/repairs, Hub bicycles in Cambridge has amazing service, but they don’t really sell bikes
I bought my bike at Ace Wheelworks in Porter Sq, and I thought they had good service too (friendly, helpful, knowledgeable)

Lee Hollenbeck

Sarah, try Emily@ hub bicycles in Cambridge or Harris Cyclery, washington st , Newton.

Thumbs up to Hub and Harris. I got my Breezer from Harris and the folks there were super helpful. I have to say though that if there is something clicking wrong or I need my internal gear hub adjusted I always bring it to Emily at Hub. I have to say that I always recommend Hub to folks who are looking for a bike or have questions I have visited a couple shops and work across the street from one and they will do if you know exactly what you want but even though I mostly due I will continue… Read more »
JP Gal

Bikes AND kittens AND a terrific tribute by one woman to another woman — just about the most perfect blog possible! You made my day.


Luv it! I’ve been following a thread on Bike Forums and the CABE relevant to just this topic. Added a link to your page for others to enjoy! Sketch On!